Name: Xycare Ltd Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA Phone Number: 07958486769 E-mail: firstname.lastname@example.org The type of personal information we collect on behalf of other organisations with which we work, such as your general practice:
We collect and process the following information:
How we get the personal information and why we have it The personal information we process is provided to us in one of two ways:
We use your information in order to:
We may share this information with:
Under the General Data Protection Regulation (GDPR), the lawful bases we or our customers rely on for processing this information are:
The processing of personal data in the delivery of direct care and for providers' administrative purposes and in support of direct care elsewhere is supported under the following Article 6 and 9 conditions of the GDPR:
Article 6(1)(e) '...necessary for the performance of a task carried out in the public interest or in the exercise of official authority...'.
Article 9(2)(h) 'necessary for the purposes of preventative or occupational medicine for the assessment of the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or the management of health or social care systems and services...'
We will also recognise your rights established under UK case law collectively known as the "Common Law Duty of Confidentiality"
Your information is securely stored on our servers in the cloud which are all located in the United Kingdom. We only process your information on the lawful instructions of a data controller who may be your general practice or another healthcare provider.
We keep your information as instructed by the health and care organisations we work for and in accordance with the NHS Record Retention Policy.
Only those who have a legitimate basis for processing your information can get access to your information held by Xycare.
Under data protection law, you have rights including:
Please contact us at Xycare Ltd, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA; Phone Number: 07958486769; E-mail: email@example.com if you wish to make a request. Please note that any request you send us will be discussed with your health or care professional or organisation on whose behalf we are processing your data.
If you have any concerns about our use of your personal information, you can make a complaint to us at Xycare Ltd; Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA ; Phone Number: 07958486769; E-mail: firstname.lastname@example.org
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO's address: Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk
*'Common Law Duty of Confidentiality', common law is not written out in one document like an Act of Parliament. It is a form of law based on previous court cases decided by judges; hence, it is also referred to as 'judge-made' or case law. The law is applied by reference to those previous cases, so common law is also said to be based on precedent.
The general position is that if information is given in circumstances where it is expected that a duty of confidence applies, that information cannot normally be disclosed without the information provider's consent.
In practice, this means that all patient information, whether held on paper, computer, visually or audio recorded, or held in the memory of the professional, must not normally be disclosed without the consent of the patient. It is irrelevant how old the patient is or what the state of their mental health is; the duty still applies.
Three circumstances making disclosure of confidential information lawful are: